Returns & Exchanges

Returns/Exchange Policy

Your complete satisfaction is our number one priority. If you’re not happy with your order and would like to exchange or return it please fill out the form below within 30 days of receiving your order and our customer support team will do their best to resolve your concern as fast as possible. All orders are final after 30 days of original order date.

RETURNING OR EXCHANGING SEALSCENT PRODUCTS

With SealScent, if you are not 100% satisfied with your purchase no worries we can help. You can return or exchange your order. (Returns and exchanges must be unused, in the state you received them, and in the original packaging or your return or exchange can be denied).

SealScent guarantees the products you purchase will arrive in new condition, be free of defects and will properly work for which you ordered. If your item fails to meet the criteria above SealScent will exchange the item at no cost. Will send a prepaid shipping label to return the item and ship out the new item at no cost. Customers have 7 business days to report a defect item. Past 7 business days, items can no longer be exchanged and will be considered a warranty. Orders returned for a refund are subject to a 18% shipping & convenience fee to help clean up, package and re stock the item. SealScent will process all returns and refunds within 30 days of original order date. After 30 days all orders are final.

To submit a request for a return or exchange a ticket must be filled out, Please Click here.

Once a request is submitted customer service will review your account details and request for approval. Once approved you will receive a prepaid shipping label to return or exchange your product at the email associated with your account. Please allow 1-2 business days hours to receive approval of your request and a shipping label to be sent once a shipping label is sent you can simply print it out and attach it to return shipment and drop it off at any UPS location or schedule a pick up by calling UPS directly. Within 24-48 hours of the return of your item we will send out your new product and or issue your refund.